At Hara Dhaniya, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following types of information when you use our app or website:
- Personal Information: Name, phone number, email address, delivery address.
- Order Information: Products ordered, quantities, delivery preferences.
- Location Data: GPS location (only with your permission) to ensure accurate deliveries.
- Payment Information: Payment details (processed securely via third-party providers, not stored by us).
- Device Information: App usage, device type, and operating system for performance and security.
2. How We Use Your Information
We use the collected data to:
- Process and deliver your orders.
- Communicate with you about your orders, promotions, and support.
- Improve our services, app performance, and customer experience.
- Ensure security, prevent fraud, and comply with legal requirements.
3. How We Share Your Information
We do not sell or rent your personal information. We may share data only in the following cases:
- With delivery riders: To deliver your orders (limited to necessary details like your name, contact, and address).
- With service providers: For payment processing, hosting, and analytics.
- For legal reasons: If required by law or government authorities.
4. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your account and data (see Account Deletion below).
- Withdraw consent to data collection (such as location sharing).
6. Account Deletion
If you wish to delete your account and data:
- Use the "Delete Account" option in the Hara Dhaniya app, OR
- Contact us directly at support@haradhaniya.pk with your account details.
We will delete your account and associated data within 7 business days (unless legally required to retain some information).
7. Data Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.